Frequently Asked Questions
Everything you need to know about shopping the Whitney Shop.
When will my order ship?
Standard orders are typically processed within 2-3 business days. Once shipped, you will receive a confirmation email with tracking information. Please note that custom prints may require additional processing time.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in their original, unused condition with all packaging intact. Please note that custom prints, earrings, and final sale items are non-returnable.
Do Whitney members receive a discount?
Yes! Whitney Museum members receive a 10% discount on most items. To apply your discount online, please sign in with the email address associated with your membership before checkout.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on the destination and weight of the items. Please note that international customers are responsible for any customs duties or taxes.
Are the items sold online the same as in the physical museum shop?
While we strive to offer a wide selection online, some exclusive items may only be available at our physical location in New York City. Conversely, some online-only exclusives may not be found in the gallery shop.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like Apple Pay and Google Pay.